My dealings with Adroit Technologies date back to 2006 when I was working as a support engineer for automation products. I always thought of the company as a very solid one, with good support. That opinion did not change for the past 10 years.
However, I was totally unprepared for the experience I had on my first visit to the South African software house. I am quite familiar with technical training and in my career I was in the roles of both a student and a lecturer. Therefore I was very pleasantly surprised when I realized that the Adroit people were prepared to step in anywhere I wanted, to discuss any details I asked about. In fact, a lot more than that: we could drill down at any particular issue right to the core. When the issues were very specialized, like the driver details, for example, another member of staff, a driver specialist, would readily step in and talk the issue through.
Engenious Pty Ltd has just started distributing Adroit Technologies’ products in Australia and from our perspective it was very important to have a good support. So, representing Engenious Pty Ltd, I was looking not only at the pure technical issues. There were a few segments that impressed me the great deal and I will mention here two of them:
– Technical support setup and efficiency
– Management flexibility
The technical support section is very well organized. There is a triage stage at the start, which is also a follow up stage. All is documented, all is traceable. Very impressive. There is a lot more to it in technical sense, but I cannot dwell here into too many details.
The management seem not to be tied up by pre-programmed schemes and roles. However, everyone does confidently the work at hand with speed and accuracy.
The overall impression is of a well lubricated engine working quietly and efficiently. From my stand point this provides a great confidence and peace of mind. An excellent impression for a good start where all parties benefit, the customers in particular.