Updated: 31 March 2025

At Adroit Technologies, we are committed to protecting your privacy and ensuring transparency in how we collect and use data.

This Cookies and Privacy Policy explains how we use cookies on our website www.adroit.co.za, including for our online shop, and outlines your rights regarding your personal data.

1. What Are Cookies?
   Cookies are small text files stored on your device when you visit a website. These files help improve functionality, security, and user experience. They also assist us in understanding website performance, tracking analytics, and providing relevant advertisements.
2. How We Use Cookies: Our website uses both first-party and third-party cookies for various purposes:
   • Essential Cookies: These are necessary for the website and online shop to function correctly, including secure payment processing, shopping cart functionality, and user authentication.
   • Performance & Analytics Cookies: These help us understand how visitors interact with our website, improving usability and performance.
   • Marketing & Advertising Cookies: These enable us to provide personalised ads and promotions based on your browsing behaviour.
   • Security Cookies: These enhance website security and fraud prevention, particularly for online transactions.
3. Managing Your Cookie Preferences
   You can manage your cookie settings at any time by clicking the Cookie Settings button on our website. This allows you to update your preferences or withdraw consent.
   Additionally, you can control or delete cookies via your browser settings. Below are links to manage cookies in popular browsers:
   Google Chrome: Manage Cookies
   Mozilla Firefox: Manage Cookies
   Microsoft Edge: Manage Cookies
   Safari: Manage Cookies
4. Privacy Policy & Data Protection
   As part of our commitment to data privacy, we ensure compliance with POPIA (Protection of Personal Information Act) and GDPR (General Data Protection Regulation) where applicable.
   • Information We Collect: Personal details provided during online purchases, account registration, or contact form submissions.
     Browsing behaviour, device information, and IP addresses for analytics and security purposes. Payment details processed securely through third-party payment providers (e.g., PayGate).
   • How We Use Your InformationTo process and fulfil orders placed on our online shop. To provide customer support and respond to inquiries. To personalise marketing campaigns and offer relevant promotions. To improve website security and prevent fraudulent activities.
5. Third-Party Services
   We may use trusted third-party services, such as Google Analytics, Facebook Pixel, and payment gateways, which may also place cookies on your device. These services help enhance our website functionality and marketing efforts.
6. Your Rights
   You have the right to access, update, or request deletion of your personal data. You can opt out of marketing communications at any time. You can request details on how we store and process your information. For any privacy-related inquiries, please contact us at marketing@adroit.co.za.

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide a better user experience, understand how the website performs, and analyze what works and where it needs improvement.

How do we use cookies? As with most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
 
Types of Cookies we use   Manage cookie preferences Cookie Settings You can change your cookie preferences at any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

Download Compliance documents:

Compliance Notice in terms of section 83(3)(d) of PAIA
Request for Access to Record
Outcome of Request and of Fees Payable
Internal Appeal Form

If you are using any other web browser, please visit your browser’s official support documents.