Adroit Technologies and Mitsubishi Electric Factory Automation

What we do

Adroit Technologies is a privately held South African-based SCADA supplier and software development company and has been developing award-winning real-time software for the industrial automation markets for over 30 years.

Mitsubishi Electric Europe BV acquired 15% of the shareholding in Adroit Technologies.  Since this acquisition, they have successfully been promoting the Mitsubishi Adroit Process Suite (MAPS), as well as Adroit’s world-class SCADA, Alarm Management and SCADA Intelligence software throughout Europe. Mitsubishi products are known worldwide for quality and they guarantee customer satisfaction.

Consequently, Adroit Technologies was appointed in the Sub-Saharan Africa region as Authorised Distributor of the Mitsubishi Electric Factory Automation range of products, in February of 2012.  We have full confidence in their products and we are the distributor based in Johannesburg, South Africa.

Adroit Technologies employs over 60 staff and concerns itself mainly with research and development, production, marketing, sales, training and support of its software products and the Mitsubishi Electric Factory Automation range of products.

Adroit Technologies is the global supplier in five continents in sixteen countries. Over 25000 licenses of Adroit have been sold and over 2000 Smart UI licenses have been sold with over 700 licenses in Europe. Adroit is both a platform and a product.

In addition, Adroit Technologies offers professional services to its customers in the form of consulting, project management, project execution, support and training in areas of industrial control systems, as well as manufacturing execution systems, management information systems and more recently have built up a deep knowledge of the IIoT space and technologies.

Adroit Technologies is a global player and distributes its products through a channel of international distributors and partners

South Africa’s #1 SCADA

With over 30 000 licenses worldwide

Worlds #1 VSD supplier

With over 20million units sold worldwide

Worlds #1 Compact PLC

With over 13million units sold worldwide

Revolutionary – Machine to Machine

Connect any product to the cloud.

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My dealings with Adroit Technologies date back to 2006 when I was working as a support engineer for automation products. I always thought of the company as a very solid one, with good support. That opinion did not change for the past 10 years.
However, I was totally unprepared for the experience I had on my first visit to the South African software house. I am quite familiar with technical training and in my career I was in the roles of both a student and a lecturer. Therefore I was very pleasantly surprised when I realized that the Adroit people were prepared to step in anywhere I wanted, to discuss any details I asked about. In fact, a lot more than that: we could drill down at any particular issue right to the core. When the issues were very specialized, like the driver details, for example, another member of staff, a driver specialist, would readily step in and talk the issue through.
Engenious Pty Ltd has just started distributing Adroit Technologies’ products in Australia and from our perspective it was very important to have a good support. So, representing Engenious Pty Ltd, I was looking not only at the pure technical issues. There were a few segments that impressed me the great deal and I will mention here two of them:
– Technical support setup and efficiency
– Management flexibility
The technical support section is very well organized. There is a triage stage at the start, which is also a follow up stage. All is documented, all is traceable. Very impressive. There is a lot more to it in technical sense, but I cannot dwell here into too many details.
The management seem not to be tied up by pre-programmed schemes and roles. However, everyone does confidently the work at hand with speed and accuracy.
The overall impression is of a well lubricated engine working quietly and efficiently. From my stand point this provides a great confidence and peace of mind. An excellent impression for a good start where all parties benefit, the customers in particular.
Engenious Pty LtdAustralian Distributor