Technical Services

Adroit Technical Services

Adroit Technologies Technical Services (ATTS) was formed in 2007 as a division of Adroit Technologies. The move was as a result of a growing demand for services and solutions by certain customers wishing to deal directly with Adroit as a principal supplier.

The demand for support, service level agreements (SLAs) as well as professional services in the form of consulting, design, testing, commissioning and project management of more complex SCADA, MES and Industrial IT solutions has seen the division grow considerably over the past 2 years.

Consulting Services offered by ATTS include:

Business case analysis for proposed solutions

User Requirements/Functional and Technical Design

Project Management

Product Support

Adroit offers both on-site and off-site support, either directly through Adroit Technical Services or via an Adroit SI  (System Integrator) in the area. 10 Dedicated support staff with more than 50 registered SI’s.

Group/Site Wide Licensing Benefits

Licensing

– Increase licensing for system size and remote clients on existing systems

– New licensing for current and future products under single SWL contract

Version

– Receive the latest version on all Adroit Technologies products at reduced rates

Training

– Maintain and grow on site skill sets with on site training courses

Support

– SLA and engineering assistance hour bundles can be included in GWL

Period

– Avoid CAPEX and budgetary constraints, fixed cost per annum excl. CPIX

– Total capital cost is amortized over a 3 – 5 year period to reduce spend

– End customer takes ownership of all licenses issued under GWL

Areas of Experience

  • Customised Solutions
  • MES
  • Production Monitoring (OEE)
  • Downtime Analysis
  • Reporting
  • Asset management
  • Industrial Internet of Things (IIoT)

Capabilities of the Service Team

  • Use of all the Adroit Technologies products
  • Use of all the Adroit Technologies products
  • Microsoft SQL Server
  • Microsoft VB.NET, C#, C++
  • Database Design and Development
  • ASP.NET
  • SQL, VB.NET, C#, C++ development capabilities

Consulting – Best Practices Standards

  • Best Practices Standards
  • Business case analysis for proposed solutions
  • User Requirements / Functional and Technical Design
  • Project Management
  • URS and FDS documentation
  • Application development
  • Driver Development

Application Development

  • Prototyping
  • Development
  • Factory Acceptance Testing (FAT)
  • Site Commissioning
  • Documentation

Product Training

Gain the competitive edge, by attending one of our various courses and improve your skills, system reliability and configuration skill sets. Our courses have practical, hands-on exercises and examples ensuring better dealing with real-time scenarios. The following product training courses are presented by Adroit Technologies:

  • Adroit Classic Training
  • Adroit Smart Training
  • Report Suite and Alarm Management Training
  • Adroit SCADA Intelligence Training
  • Environmental Management Systems Training
  • Programmable Logic Controller Training
  • Variable Speed Drive Training

Adroit has a training facility at our offices in Fourways that can accommodate 10 delegates at a time in the main training venue and 5 at a time in the smaller venue.

We train over 350 delegates per annum.

Adroit offers both on-site and off-site training.

Service Level Agreement Questionnaire

We offer a wide range of value-added services please fill in the Service Level Agreement Questionnaire and send it back to us so that we can offer you a solution that best meets your company's needs.
  • We are able to structure Service Agreements to meet your specific needs, either in the form of a non-standard Technology Agreement whereby we include software updates and some on-site engineering time right through to full 24 hour standby. What exactly is it that you wish to cover under the Service Level Agreement? To give you an idea of what we can do for you, please tick your requirements: